A clear path to the right help
Use the guidance below for the fastest resolution. If you still need help, email us and include the platform you use and a short description of the problem.
Account and data
Manage your profile, export your information, or permanently delete your mobile account.
- 1Open Profile in the mobile app to edit your information or export your data.
- 2To delete the account, open Profile → Danger Zone → Delete account.
- 3Deletion is immediate and irreversible. It does not cancel an active store subscription.
Subscription and billing
Apple and Google manage mobile subscription charges, cancellations, and refunds.
- 1Open your device’s store subscription settings to manage or cancel.
- 2Cancellation prevents the next renewal; premium access remains until the current paid period ends.
- 3Request iOS refunds from Apple and Android refunds from Google under their store policies.
Sign-in and access
Resolve common problems with Sign in with Apple, Google Sign-In, or app access.
- 1Confirm you are using the same sign-in method and account used when you registered.
- 2Update the app and retry on a stable internet connection.
- 3If access still fails, email us with your platform and the error shown. Never send your password or verification code.